One of the most important benefits and advantages of
outsourcing the business processes is in terms of cost savings. The
companies that outsource their work have the access to the best of
talent and expertise in the BPO field and that too at very low wages.
Various studies have indicated that for every one dollar invested in
BPOs across India, the value derived by the US economy is between
$12-14. This is what makes the outsourcing to India an irreversible
process. It is a reality that the companies which have shifted their BPO
work to India have garnered savings of around 40-50% till now.
American BFSI (Banking & Financial Services Industry) companies
have saved more than $6 billion in the last four years by outsourcing
their business to India. It is a simple fact that if a bank shifts work
of 1000 people from US to India it can save about $18 million a year due
to lower costs in India. Similarly, in the field of pharma research and
development, firms can reduce the cost of developing a new drug,
currently estimated at between $600 million and $900 million by as much
as $200 million if development work is outsourced to India. In the US/UK
67-72% of costs incurred by call centers are directly linked to man
power costs whereas call centers in India spend only 33-40% of costs on
man power. This includes spending on training, benefits and other
incentives for labor.
 |
Business Process Outsourcing |