By virtue of certain advantages India has been able
to maintain its supremacy over its rivals in the BPO industry but there
are a number of other countries, which can give India run for its money
in Business Process Outsourcing. Some of the prominent competitors of
BPO India are China, Philippines, Mexico, Canada, and Malaysia. The
Philippines advantage, besides skilled and English educated work force
and good telecom infrastructure, is familiarity with American work
culture and Spanish language.
China enjoys a great advantage in terms of large pool of people but the
Chinese have a great limitation, as they do not have enough English
speaking graduates like India. Mexico too is emerging as a tough
competitor for India but is good for low-end jobs only. Other countries
like Ireland have a smaller talent pool. Canada and South Africa are
other prominent competitors of India but are costlier than India, while
Russia has poor infrastructure and poor linguistic capabilities.
Hence India still has the leading edge in the BPO industry, but it
should keep on improvising to maintain its stability. Therefore India
should be on its guard to maintain its position intact. If India has to
maintain its supremacy in BPO and its software workforce, then BPO India
has to learn Spanish, which is spoken in more than 24 countries. With
India already stamping its superiority in the BPO sector with its
knowledge of the English language, it now needs just one other language
that will make the world its market, which is Spanish.
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Business Process Outsourcing |