At present India is undoubtedly the BPO superpower of
the world but there are other strong competitors of India who might
spoil India's party. China is one such country which can eat into the
BPO share (market) of India. But for the time being India is well ahead
of China because of some inherent advantages. India is currently booming
in the BPIO arena and has scored over China to emerge as the top
offshore destination for Global businesses. In the 2004 offshore index,
India remains the star performer. It has once again captured the top
spot in outsourcing by a comfortable margin due to its strong mix of low
costs and noteworthy depth in human resources. This fact was brought out
in a study conducted by AT Kearney, an international consultancy agency.
India proved better than China on account of several factors. The study
pointed out that China lags behind India in terms experience and other
important factors like IT and management education, language skills,
concerns about intellectual property and overall country risk. As per
the "2004 Offshore Location Attractiveness Index", which
evaluated all countries based on corporate surveys, offshore experience,
labor and government initiatives, Malaysia, Czech Republic and Singapore
make up the next three countries, after India in outsourcing.
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Business Process Outsourcing |